Policies

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Refund Policy
Refunds	All refund requests must be in written form. Refund requests can be submitted in person or by email cerefunds@sd43.bc.ca.
Cancelled Courses	If a course is cancelled by Coquitlam Continuing Education, a full refund will be returned to you automatically.
High School Credit Courses Manual/Textbook Return Policy	Students will receive a full textbook deposit refund, less damages (as determined by staff) upon return of the textbook (within one month of course withdrawal or completion). Manuals/workbooks: No refund will be provided for manuals/workbooks that have been used or damaged.
High School Credit Course Tuition (Graduated Adults / International Students) Literacy Foundations Class Tuition (International only)	Face-to-Face classes: 50% refund available up to the end of the third class.No refund after the end of the third class. Self-paced classes: 50% refund available until one month after registration date. No refund beyond one month after registration. Refunds will be based on a pro-rated basis (class count). Please contact office for more information.
Transfer Fee	A $25 Transfer Fee will be charged at the time of transfer.
Foundations English Language Assessment Fee	The assessment fee is non-refundable.
GST	Course fees have GST added, if applicable.

Business, Careers & Job Skills Courses

All refund requests must be emailed to cerefunds@sd43.bc.ca.
All registration / program fees are non-refundable.

Individual Classes & Part Time Diploma & Certificate Students:

Withdrawal and refund requests received 30 days prior to the start of the class receive a full tuition refund
Withdrawal and refund requests must be received in writing 3 business days prior to the start date of the first session (first day of class) in order to receive an 85% tuition refund.
Withdrawal requests with fewer than 3 business days’ notice prior to class start date are not eligible for refunds.
Requests for class transfers are required 3 business days prior to the class start date and are subject to a $25 transfer fee. No future refunds are available once a change has been made.

For Class Cancellations by Coquitlam Continuing Education:

If a class is cancelled prior to start date, Continuing Education will issue a full refund and it will be returned to you automatically.
If a class has more than one session and a session is cancelled by Continuing Education you will be notified as to a date for a rescheduled class.

Please note: If a session is cancelled due to inclement weather, Continuing Education will attempt to reschedule, where possible. However, should the session be cancelled and is unable to be rescheduled, a refund for that session will not be given.

Full-Time Diplomas & Certificates:

Withdrawal and refund requests must be received in writing to cerefunds@sd43.bc.ca one full week prior to the start date of the Diploma or Certificate and will be subject to a $100 administration fee.
Withdrawal requests with less than 1 week’s notice prior to class start date are not eligible for refunds.

Manual/Textbook Return Policy
Manuals and textbooks are handed out the first day of class. They may not be refunded once a class or diploma has begun. For classes where textbooks are loaned, textbooks must be returned by the last day of the class or program otherwise students will be charged the going rate for the textbooks. Students will not receive their certificate, transcript or diploma until their loaned textbooks are returned. Damaged books will not be accepted and students will be charged the replacement cost of the book.

BCJS Cancelled Courses: If a course is cancelled by Coquitlam Continuing Education, a full refund will be returned to you automatically provided the textbook has not yet been picked up. In the case that the student has already picked up the manual, a full refund will be issued upon return within 1 week of cancellation notice, provided the book is still in new condition (as determined by staff).

Self-Paced Online Students:

Refunds are only available prior to logging in to the self-paced class site.
Withdrawal and refund requests must be sent via email to cerefunds@sd43.bc.ca within 2 business days of registration and before accessing the online class site to receive an 85% tuition refund.
All registration / program fees are non-refundable.
Withdrawal requests made after accessing the online class site are not eligible for refunds. If applicable, any shipped or online course reference materials (physical books, eBooks, study guides, CDs, Self-Study Kits, Videos, etc.) should be returned, unopened/unused at your own expense if you accept delivery of the package.
No course extensions granted.

Tax Deductible?
Coquitlam Continuing Education is certified as an Education Institution with Employment and Social Development Canada (ESDC). We have T2202 forms for those courses as authorized by the Canada Revenue Agency (CRA). We cannot provide tax advice so please consult with the CRA or a tax professional on how to use the T2202 form and information appropriately.

ALL PROGRAMS
Code of Conduct	Students are expected to conduct themselves in accordance with the SD43 District Code of Conduct. Smoking, including electronic cigarettes and vaping, is not permitted anywhere on School District No. 43 (Coquitlam) property.

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