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Dental Receptionist Certificate (Fall 2019)

Course number : 5000002   
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Dental receptionists are the window to any dental office, the first point of patient contact, and therefore they must be professional and courteous in their representation of the profession.   The Dental Receptionists position entails being efficient, accurate and detailed in the handling of a variety of responsibilities in office administration, as well as being effective in communicating information to patients regarding diagnosed dental treatments.  Duties include but are not limited to appointment scheduling, patient and insurance billing, dental records upkeep and the maintenance of all systems crucial to the success of the dental practice.   Dental receptionists are highly valued employees responsible for the co-ordination of all aspects of a dental visit between the dentist, team members and patient, in order to provide the most pleasant dental experience possible to all. 
This program prepares students to efficiently handle all areas of the Dental Receptionist position with a professional and dynamic approach.  Extensive training in the causes and prevention of dental problems in all specialty areas is provided to instill a solid understanding of the concepts in dentistry and be able to provide assistance to the dentist regarding patient education.
  • Grade 12 or Mature Student Status 
  • Strong Verbal and Written Proficiency in English   -  ESL testing may be required 
Course Requirements
  • 90% attendance
  • 70% grade average
  • 2 week full time practicum   (64 - 80 hour)  

  • Supply Fee
  • Dental Office Administration Manual
  • Fee Schedule Binder 
  • Use of Laptop Computer 
                            Dental Software Program (Maxident)
    Basic supplies will be the student’s responsibility.  (binders, tabs, pens, pencils, etc.)

Class Details

43 Sessions
Days of the Week :Multiple Days of the Week :
  Weekly - Tue, Thu.  
  Weekly - Mon, Tue, Wed, Thu, Fri.  

Location : Montgomery Centre Location : 
  Montgomery Centre.

Instructor : Pam Welch 



Please read:  In Class: September 17- January 23 There will be no class Halloween, Thursday October 31 or during Winter Break December 23- January 3. Practicum Placement January 25-February 7. 2 week full time practicum (40 hrs per week) will take place from January 27- February 7, 2020 after successfully completing the program. Daytime office hours are to be expected, placements will be throughout the Lower Mainland. Information Sessions: June 12, September 4 & November 21 6-7:30pm @ Montgomery Centre Please Register to attend!



Schedule Information

Skip dates: (No class on 10/31/2019, 12/24/2019, 12/26/2019, 12/31/2019, 01/02/2020)

Date(s) Class Days Times Location Instructor(s) Instructional Method
9/17/2019 - 1/23/2020 Weekly - Tue, Thu 4:00 PM - 9:15 PM Coquitlam, Montgomery Centre  Map Pam Welch  ClassRoom
1/27/2020 - 2/7/2020 Weekly - Mon, Tue, Wed, Thu, Fri 9:00 AM - 5:00 PM TBD Pam Welch  Clinical