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Dental Receptionist Certificate

Course number : 5000002   
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Dental receptionists are the window to any dental office, the first point of patient contact, and therefore they must be professional and courteous in their representation of the profession.   The Dental Receptionists position entails being efficient, accurate and detailed in the handling of a variety of responsibilities in office administration, as well as being effective in communicating information to patients regarding diagnosed dental treatments.  Duties include but are not limited to appointment scheduling, patient and insurance billing, dental records upkeep and the maintenance of all systems crucial to the success of the dental practice.   Dental receptionists are highly valued employees responsible for the co-ordination of all aspects of a dental visit between the dentist, team members and patient, in order to provide the most pleasant dental experience possible to all. 
This program prepares students to efficiently handle all areas of the Dental Receptionist position with a professional and dynamic approach.  Extensive training in the causes and prevention of dental problems in all specialty areas is provided to instill a solid understanding of the concepts in dentistry and be able to provide assistance to the dentist regarding patient education.
  • Grade 12 or Mature Student Status 
  • Strong Verbal and Written Proficiency in English   -  ESL testing may be required 
Course Requirements
  • 90% attendance
  • 70% grade average
  • 2 week full time practicum   (64 - 80 hour)  

  • Supply Fee
  • Dental Office Administration Manual
  • Fee Schedule Binder 
  • Use of Laptop Computer 
                            Dental Software Program (Maxident)
    Basic supplies will be the student’s responsibility.  (binders, tabs, pens, pencils, etc.)

Class Details

35 Sessions
Weekly - Tue, Thu

Millside Centre

Pam Welch 



Schedule Information

Skip dates: (No class on 10/31/2018, 12/25/2018, 12/27/2018, 01/01/2019)

Date(s) Class Days Times Location Instructor(s) Instructional Method
9/18/2018 - 1/24/2019 Weekly - Tue, Thu 4:00 PM - 9:15 PM Coquitlam, Millside Centre  Map Pam Welch  ClassRoom